Latest Blog Posts

Thought Leadership in Architecture

The whole idea of “thought leadership” is so attractive to those who want to see themselves elevated above the rest, or who see that need as a new business opportunity, that it persists and seems to be gaining traction. I, and a few others, sense more than little...

The Importance of Risk-Based Thinking

Risk shadows your every step whether you think about it or not. Anyone can sue you, at anytime, for anything. However, the greatest risk of all is not taking any risk. The secret is: become a low-risk practice to give you the competitive advantage you need. How shall...

Keeping Your Eyes Fixed on the Future

Keeping your eyes fixed on the future is the best way to repeat the mistakes of the past. In Bob Dylan’s famous song “She Belongs to Me”, the refrain is “She’s an artist. She don’t look back”. That describes a lot of architects I know. Never take your eyes off your...

The Hidden Power of Checklists

While the checklist may sound awfully conventional, it is an effective tool that can help built environment professionals succeed in this contemporary, ever-changing world. Architects often have repetitive tasks to complete, and without guidance, certain steps can be...

How to Excite an Architect: Designers’ Dreamtime

I have been in discussion with colleagues as to the best way to make a technical manual readable, exciting, a “must-read page-turner”. These discussions have been continuing in whatever part of one’s brain is at work while the rest is asleep. Last night I had a great...

Analytics – What vs Why

Analytics only tell us what people did, not why they did it. I found that small but perfect gem in the rich ore of Ann Handley’s Everybody Writes. Most of our research is about what decisions people make, not why they made them. Then we start making assumptions about...

The One Success Strategy That Tops All The Rest

The more I work with our many and varied clients across Australia and New Zealand, and the more I read about success strategies from scores of authorities, the more convinced I become that the “keystone” strategy – the one you’d need if you could only have one – is...

The Power of Storytelling

What does it take to get your message across to your prospective clients? How can you be heard above the clamour? What is the strength of your "signal to noise" ratio? One thing you can be certain of is that pushing your service offerings at your prospective clients...

Quality Management in Improving Communication

Communication plays an integral role in all facets of life, and is at the heart of every business. There is an abundance of evidence and expert opinion demonstrating that a major cause of client dissatisfaction stems from inadequate information exchange between...

Forces for Change in a Swiftly Evolving Professional Environment

The world as we know it is changing rapidly. The present reality of design practice is that it is transforming at its fastest rate in architectural history. Our choices are to change with it, or risk becoming obsolete. Design practice is in a precarious situation, and...

Client Relationship Management

A common mistake made by those in small practices is thinking about the client to begin with, but then shifting focus to the project once it begins. This change in focus often results in neglecting the client’s wants and needs. In order for the project to run...

Quality Management

Quality management (QM), like risk, is everywhere. It is a vital part of the design process, whether or not noticeably present or acknowledged. There is very little, if anything, about design and construction industry output that doesn’t come under the umbrella of...

How can you Identify a Great Client?

Every design professional I’ve ever met would like to know how to find great clients, or at least convert the clients they’ve got into better clients. A small fraction of them think about this from the other side: How could they become better clients as well? These...

Credit Where Credit is Due: Minuteman Press

OK, call it a New Years Resolution - if you must - but the point here is to honor the consultants and suppliers who make our business viable. Over the next few weeks, I will single out our best suppliers, tell you a little bit about them, and why I am a "rusted on"...

Managing Upward 101

Managing people is about influencing their behaviour. There are two “managing upward” scenarios: First, the need to influence the behaviour of a person senior to you, and Second, to influence the behaviour of a secondary client, for example where you are employed by...

Instagram Posts

Book Now