Latest Blog Posts

Quality Management

Quality management (QM), like risk, is everywhere. It is a vital part of the design process, whether or not noticeably present or acknowledged. There is very little, if anything, about design and construction industry output that doesn’t come under the umbrella of...

How can you identify a Great Client?

Every design professional I’ve ever met would like to know how to find great clients, or at least convert the clients they’ve got into better clients. A small fraction of them think about this from the other side: How could they become better clients as well? These...

The One Success Strategy That Tops All The Rest

The more I work with our many and varied clients across Australia and New Zealand, and the more I read about success strategies from scores of authorities, the more convinced I become that the “keystone” strategy – the one you’d need if you could only have one – is...

WordPress Resources at SiteGround

WordPress is an award-winning web software, used by millions of webmasters worldwide for building their website or blog. SiteGround is proud to host this particular WordPress installation and provide users with multiple resources to facilitate the management of their...

The Importance of Risk-based Thinking

Risk shadows your every step whether you think about it or not. Anyone can sue you, at anytime, for anything. However, the greatest risk of all is not taking any risk. The secret is: become a low-risk practice to give you the competitive advantage you need. How shall...

Credit Where Credit is Due: Minuteman Press

OK, call it a New Years Resolution - if you must - but the point here is to honor the consultants and suppliers who make our business viable. Over the next few weeks, I will single out our best suppliers, tell you a little bit about them, and why I am a "rusted on"...

Managing Upward 101

Managing people is about influencing their behaviour. There are two “managing upward” scenarios: First, the need to influence the behaviour of a person senior to you, and Second, to influence the behaviour of a secondary client, for example where you are employed by...

The Elements of Trust

Thinking about my recent post on Trust brought back to mind a short article I wrote some time ago on the topic; here it is. I had come across something especially compelling in a very compelling book, Jason Jenning’s The Reinventors: How Extraordinary Companies Pursue...

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