Latest Blog Posts

The One Success Strategy That Tops All The Rest

The more I work with our many and varied clients across Australia and New Zealand, and the more I read about success strategies from scores of authorities, the more convinced I become that the “keystone” strategy – the one you’d need if you could only have one – is...

The Power of Storytelling

What does it take to get your message across to your prospective clients? How can you be heard above the clamour? What is the strength of your "signal to noise" ratio? One thing you can be certain of is that pushing your service offerings at your prospective clients...

The Importance of Risk-based Thinking

Risk shadows your every step whether you think about it or not. Anyone can sue you, at anytime, for anything. However, the greatest risk of all is not taking any risk. The secret is: become a low-risk practice to give you the competitive advantage you need. How shall...

Quality Management in Improving Communication

Communication plays an integral role in all facets of life, and is at the heart of every business. There is an abundance of evidence and expert opinion demonstrating that a major cause of client dissatisfaction stems from inadequate information exchange between...

Forces for Change in a Swiftly Evolving Professional Environment

The world as we know it is changing rapidly. The present reality of design practice is that it is transforming at its fastest rate in architectural history. Our choices are to change with it, or risk becoming obsolete. Design practice is in a precarious situation, and...

Client Relationship Management

A common mistake made by those in small practices is thinking about the client to begin with, but then shifting focus to the project once it begins. This change in focus often results in neglecting the client’s wants and needs. In order for the project to run...

Quality Management

Quality management (QM), like risk, is everywhere. It is a vital part of the design process, whether or not noticeably present or acknowledged. There is very little, if anything, about design and construction industry output that doesn’t come under the umbrella of...

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