20 questions our clients often ask

Our clients ask lots of questions, and we try to answer them. These 20 questions are the ones we hear most often.
We don’t have all the answers, but we have some of them.

Your questions about Clients:

  1. How can we keep our services from being seen as commodities?
  2. What’s the best way to promote our services?
  3. How can we improve our proposal strike rate?
  4. Should our team leaders be marketing our services to clients?

Your questions about Projects:

  1. How can we become more efficient?
  2. How can we control scope creep?
  3. How do we maintain document quality under time pressure?
  4. How can we best manage the whole project team?
  5. What’s the most efficient way to assess project risk?
  6. How can we deal with unrealistic budgets?
  7. How can we manage impossible schedules?
  8. How can we prevent cost over-runs?

Your questions about Practice

  1. Do we need to have a Strategic Plan?
  2. How do we instil a culture of financial responsibility?
  3. How do we prepare for generational / ownership change?
  4. How can we motivate our staff to do their very best?
  5. How can we compare our performance to our competitors?
  6. Why do we need to update our quality systems?
  7. How do we stop fellow design firms from undercutting services?
  8. How do we get design schools to teach basic design & CAD skills?
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